Frequently Asked Questions

Visit our homepage and click 'Book a Demo' or 'Get Started'. Our team will set up your school account, walk you through the platform, and help you import existing data.

Yes! Hanoled is fully responsive and works on phones, tablets, and desktops. Teachers and parents can access everything from their mobile browser — no app download required.

Most schools are fully operational within 1–2 days. We help you import your student records, set up classes, and configure your first term. Complex schools with multiple branches may take 3–5 days.

You set up grading scales and result templates, then enter scores per subject. Hanoled automatically computes totals, averages, positions, and generates broadsheet results with a single click.

Yes. Result templates are fully customisable — you can choose which fields to show, add affective domain assessments, psychomotor skills, teacher comments, and principal remarks.

Absolutely. We support the standard A1–F9 WAEC grading scale, custom grading scales, and GPA-based systems. You can create multiple grading configurations for different class levels.

Schools can record manual payments (cash, bank transfer) in the system. We also support integration with payment gateways for online fee collection, so parents can pay directly from their dashboard.

Yes. You can create unique fee structures for each class level, including term-specific fees, one-time charges, and optional items like transport or uniforms.

Yes. Every payment recorded in the system generates a digital receipt that can be printed or shared via WhatsApp/email with the parent.

Yes. The Bulk Send feature lets you broadcast messages to all parents in a specific class via WhatsApp, SMS, or email. You can use templates with variables like {{student_name}} for personalisation.

Yes. Hanoled integrates with WhatsApp Business API, allowing you to send individual and bulk messages directly from the Communication Hub.

Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We run automated daily backups and comply with the Nigeria Data Protection Regulation (NDPR).

Hanoled uses role-based access control. Owners see everything, admins manage operations, teachers see only their assigned classes and subjects, and parents see only their children's records.

Yes. You can export student records, results, financial reports, and more as CSV or Excel files at any time. Your data belongs to you.

Pricing depends on the number of students and features you need. Contact us for a personalised quote — we offer plans for schools of every size, from 50 to 5,000+ students.

We offer a guided demo and pilot period so you can experience the platform with your real school data before committing. Contact our sales team to get started.

Yes. There are no long-term contracts. You can cancel your subscription at the end of any billing cycle. We'll help you export all your data if you decide to leave.